Standard pieces may be returned within 14 days of the delivery date. Items must be unworn, unwashed, undamaged, with all tags attached and original packaging included where possible.

Flash drops, limited edition pieces, marked sale items and made-to-measure adjustments are final sale — no returns or exchanges, except where the item arrives damaged or faulty.

Email info@oyinkanelan.com with your order number and reason for return. We will confirm eligibility and provide the return address in Sunrise, Florida along with packing guidance.

Customers cover return shipping unless the item arrived damaged or we made an error. We recommend a tracked, insured service — we cannot refund parcels lost in return transit.

Refunds are issued to your original payment method within 5–7 business days of our atelier receiving and inspecting the returned item. Your bank may take a further 3–5 days to post the credit.

Size exchanges are subject to atelier availability and the production queue. Because pieces are made to order, an exchange may follow standard 10–14 day production timing. We strongly recommend reviewing measurements before ordering — or booking a fitting.

If your piece arrives damaged, email info@oyinkanelan.com within 48 hours with your order number and clear photos. We will arrange a replacement or full refund, including return shipping, at our discretion and without quibbling over artisanal character versus genuine fault.